Privacy Policy

Last updated: June 5, 2025

1. Introduction

Thank you for choosing Core Irrigation ("we", "us", or "our"). Your privacy is essential to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Android and iOS mobile application (the "App"). By using the App, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our App for you.

2.1 Information You Provide to Us

• Account Information: Name, email address, telephone number, and password when you create an account.
• Profile Details: Irrigation zone names, schedules, and custom preferences you configure.
• Customer Support: Information you provide when you contact us for help, including the content of your communications with us.

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: App interactions, feature usage statistics, crash logs, and diagnostic data.
• Location Data: Precise or approximate location if you grant us permission (e.g., to fetch local weather data for smarter irrigation).

2.3 Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to remember your preferences and improve your experience. You can manage or disable cookies through your device settings, but doing so may affect functionality.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the App and its features.
• Personalize your experience and automate irrigation schedules based on your preferences and local weather data.
• Send you transactional or administrative messages such as service updates, security alerts, and account notifications.
• Improve and develop new features, conduct analytics, and monitor usage trends.
• Prevent fraud, secure our services, and enforce our Terms of Service.
• Comply with legal obligations and regulatory requirements.

4. Legal Bases for Processing (EU/UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data include:

• Performance of a Contract – to provide you with the App and fulfill our contractual obligations.
• Legitimate Interests – to improve our App and secure our services.
• Consent – where you have given us consent (e.g., for push notifications or precise location data). You may withdraw your consent at any time.
• Legal Obligation – to comply with applicable laws.

5. Sharing & Disclosure of Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf, under confidentiality agreements (e.g., cloud hosting, analytics, push notification services).
• Legal Compliance: To respond to lawful requests by public authorities or to meet national security or law enforcement requirements.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, provided the recipient agrees to honor this Privacy Policy.
• With Your Consent: We may share your information with others if you expressly give us permission.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy unless a longer retention period is required or permitted by law.

8. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information.
• Object to or restrict our processing of your data.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, please contact us using the details in the Contact Us section.

9. Children's Privacy

Our App is not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Policy within the App and updating the "Last updated" date. Material changes may also be communicated via email or an in‑app notification.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@coreirrigation.com
• Postal Mail: Core Irrigation Pty Ltd, 123 Waterwise Way, Perth WA 6000, Australia